Senior Technical Product Manager

<div class="content-intro"><h3><strong>About Staffbase</strong></h3> <p>We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first <strong>AI-native Employee Experience Platform</strong>. Our<strong> industry-leading and award-winning agentic AI communications channels</strong> - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.</p> <p>Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.<br>We are proud to be a&nbsp;<strong data-stringify-type="bold">Unicorn</strong>&nbsp;company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.</p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">At Staffbase, the search experience is one of the most strategically important problems we’re solving. Our stream is responsible for two deeply connected products: Hybrid Search — our next-generation search intelligence combining keyword and semantic search — and Navigator, the AI assistant that employees interact with directly.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">We’re looking for a Senior Technical Product Manager to own Hybrid Search end-to-end: from our upcoming GA release through the next stage of expansion into enterprise-grade, multi-platform search intelligence. This is one of the top initiatives in the company, with high visibility to senior leadership and a meaningful impact on how millions of frontline employees find the information they need — whether they’re at a desk or on the go as a nurse, technician, or field worker.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">This is a role for someone who finds depth and craft in growing and maturing a technically complex product, negotiating priorities with a senior engineering team, and continuously keeping the end user front and centre even when the work gets deeply technical.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>What you’ll be doing</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Own the transition from GA release to the next phase — incorporating early customer feedback, defining what gets fixed vs. what gets expanded, and driving a clear prioritization call on roadmap direction</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Establish the right success metrics for search: balancing technical performance signals with genuine user value</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Work closely with the AI Assistant team to ensure search intelligence keeps pace with what the assistant surfaces</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Expand search coverage: video subtitle indexing, richer content types, deeper platform integrations (SharePoint, Confluence, and beyond)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Build toward enterprise search: connecting Staffbase to the knowledge bases customers already use</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Drive re-ranking improvements and relevance quality as the product matures</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Help define what it means for an employee to find the right information, at the right time, from any device</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>What you need to be successful&nbsp;</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">5+ years of product management experience, ideally with exposure to search, information retrieval, or AI/ML-powered products</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">B2B SaaS background strongly preferred — you understand enterprise customers, IT stakeholders, and the complexity of integrations</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Demonstrated ability to work on technically complex products while keeping user needs visible and central</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">You find satisfaction in iterating, improving, and maturing a product, not just launching it</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Confident and opinionated: you can hold your own with a senior, highly technical engineering team and negotiate priorities accordingly</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Technically fluent: you don’t need to write code, but you need to understand how search infrastructure, indexing, and ranking work well enough to have credible conversations about trade-offs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">User-oriented: even on a deeply technical product, you know how to tie performance metrics back to what actually matters for the end user<br></span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Highly desirable</span></strong></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Experience with semantic or vector search — you understand embeddings, retrieval models, and the difference between keyword and meaning-based matching</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Familiarity with search relevance and re-ranking — you know what it takes to tune results quality and can have an informed conversation about signals, scoring, and trade-offs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Experience working with indexing pipelines — understanding how content gets ingested, structured, and made searchable</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Exposure to enterprise knowledge integrations — connecting a search layer to external platforms like SharePoint, Confluence, or similar knowledge bases</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Awareness of AI-generated summaries or answer synthesis — you’ve worked on or alongside products that generate a direct answer from retrieved results</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Familiarity with search evaluation frameworks — you’ve thought about offline evaluation, human judgment, and metric design beyond just click-through rate</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>What you'll get&nbsp;</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><em>Competitive Compensation</em> - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><em>Flexibility </em>- we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><em>Recharge</em> - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><em>Support</em><strong> </strong>-<strong> </strong>we offer offering a company pension scheme</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><em>Volunteers Day</em><strong> </strong>- you’ll get one day off per year for supporting a social project</span></li> </ul><div class="content-conclusion"><h3><strong><img src="https://imgur.com/a/kIbq0q5" alt="" style="max-width: 100%;"></strong></h3></div>

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